Open Source GIS Support
Kartoza (and its forerunners Linfiniti and Afrispatial) has been delivering projects using open source GIS since 2008. We rely on QGIS and other high-quality GIS software for our consultancy services. We call on our experience to provide the assurance that there’s always someone to call for help should you need it.
Kartoza is the first organisation to our knowledge to provide QGIS and other FOSS GIS commercial support for businesses and individuals across South Africa and the rest of Africa. Our support team has a mix of friendly first- and second-line support staff to ensure an efficient response to support queries.
Kartoza has teamed up with Lutra Consulting in the UK, NaturalGIS in Portugal and North Road Consulting in Australia to form a shared support service called Limosa, which brings the following benefits:
- a large and diverse support team, from expert users to core developers and GIS professionals
- there is no support query too simple or too complex
- one point of contact for managing your query
If you’re an existing support customer, simply use one of the methods below to create a support request and we’ll help you as quickly as we can.
General or software support
For questions like 'How do I do xyz in QGIS?' or 'Geoserver is giving me this error message, please help' or 'Please help me to figure out a processing workflow':
Software development or coding support
For questions that involve code in a GitHub reposiitory, like 'Please fix this bug in the web application Kartoza developed for us' or 'please add this feature to our app':
By creating a GitHub Issue in the 'Support' GitHub Project that we will manage in the repository.
- We will then size the issue and discuss it via GitHub
- When you agree to go ahead you move the issue to the 'Ready' column in the GitHub project view
- We start the work
Not a Customer Yet?
We provide a number of commercial support options suitable for individuals, small & medium offices and larger organisations. Take a look through our packages and see which best matches your requirements.
Signing up is easy - simply choose one of our packages and contact us at email@example.com. You can be ready-to-go in as little as 15 minutes.
The main features of our support options are highlighted below. For detailed Service Level Agreements (SLAs), please contact us.
|Personal||Small Office||Large Office||The Works|
|Annual Costs in GBP Region 1||£115||£495||£1995||£8995|
|Annual Costs in ZAR Region 2||R2100||R5400||R24 000||R104 000|
|Suitable for||A Single User||Up to 10 Users||Up to 40 Users||More than 40 Users|
|Maximum General Support Hours||4||10||40||180|
|Maximum Software Support Hours||3||7||30||135|
|Response Time (Working Hours)||8||4||4||2|
|Guidance on Installation & Upgrades||-||Yes||yes||Yes|
|Guidance on Data Management||-||-||Yes||Yes|
|Consultancy Days Included||-||-||1||3|
|Training Days included||-||-||-||3|
|Additional General Support Hours||Region 1 £49/h (excl VAT)||Region 2 R545/h (excl VAT)|
|Additional Software Support Hours||Region 1 £59/h (excl VAT)||Region 2 R690/h (excl VAT)|
* Subject to fair-use policy
Note: prices exclude VAT
Guidance on Data Management
We’ll look carefully at your day-to-day GIS operations and make recommendations of how to best manage your spatial data.
Some support options feature a number of inclusive GIS consultancy days. Consultancy days can be used for anything from setting up an efficient infrastructure to house your spatial data to developing QGIS plugins.
On-site support ensures that if an issue cannot be resolved efficiently by email or phone, a member of our support team will make an on-site call to address the issue in person.
Find Limosa on FaceBook